FROM: Terry Lynch@aol.com; POB 241035; Montgomery, AL 36124-1035 Phone: (334) 277-3582 voice/fax DATE: March 24, 1998 TO: Letter to the Editor WORD COUNT: 200 REF: Lengthy Power Outages Dangerous! At 7:14 A.M. on March 24th the power went out in northeast Montgomery for 2 hours 20 minutes. That's a loss of 2,333 hours per 1,000 homes without power! Ovens, toaster and coffee pots went off. Electric razors and hair dryers stopped humming. Alarm clocks did not ring. People preparing for work had to skip breakfast or were made late. Computers in homes and offices went down. Thousands of people lost their power and had their daily routines interrupted. This is unacceptable! The Alabama Power Company is responsible for the loss and damages its customers suffered. This long power outages did not occur during a storm, but on a brisk spring morning. According to anonymous sources at Alabama Power Company this outages was caused by lines on Donovan drive being down. Why did it take so long for the power to get turned back on? What does this power outage indicate about deficiencies in equipment, management and customer service? How can these problems be solved to avoid dangerous, life threatening power outages in the future? Every neighborhood in Montgomery should be protected by a triple bypass system or power grid pyramid. In this manner if one unit went out there would be two backup units to immediately reroute and restore power to the affected area. Why has not Alabama Power Company invested the millions of dollars it receives in electric bills each month to design and build a fail safe, effective and durable power network? Something is terribly wrong here and needs fixed before lives are lost during a storm or other emergency situation. In an age where the entire globe is linked by a network of communication satellites and the Internet comes into billions of people's homes, there is no excuse for prolonged power outages. Clearly Alabama Power Company is not providing its customers with the best possible service 24 hours per day 365 days a year. If it were we wouldn't suffer extended black outs and the associated damages! Plus, when people are made to miss their morning fix of hot coffee, they are very irritable and spew letters of discontent to their local newspaper editors! If the power must go out, have it be after I get my morning coffee! Sincerely, TerryLynch@aol.com Montgomery